Refund and Returns Policy for Akhbros.com – Your Trusted Medical Supplier
At Akhbros.com, we strive to provide our customers with high-quality medical supplies and a seamless shopping experience. Our Refund and Returns Policy is designed to ensure your satisfaction and confidence in our products. Please read the following carefully to understand our policy:
We accept returns within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Items that are damaged or not in their original condition may not be eligible for a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a reasonable timeframe.
If you received a defective or damaged item, we will happily exchange it for the same product. Please contact our customer service team at firstname.lastname@example.org to initiate the exchange process.
4. Return Shipping
Customers are responsible for the cost of return shipping unless the return is a result of our error (e.g., you received an incorrect or defective item). In such cases, we will provide a prepaid shipping label for your return.
5. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Opened or used medical supplies
- Items not in their original condition
- Any item that is returned more than 30 days after delivery
6. How to Initiate a Return
To initiate a return, please follow these steps:
a. Contact our customer service team at email@example.com within 30 days of receiving your order. b. Provide your order number and details about the item you wish to return. c. Our customer service team will guide you through the return process, including providing any necessary shipping labels.
7. Refund Processing Time
Please allow a reasonable amount of time for the processing of your refund. The time it takes for your refund to be credited to your account may vary depending on your payment method and financial institution.
8. Contact Information
If you have any questions or concerns about our Refund and Returns Policy, please contact us at:
Akhbros.com Customer Service Email: firstname.lastname@example.org
We appreciate your trust in Akhbros.com as your medical supplier and are committed to providing excellent customer service. Thank you for choosing us for your medical supply needs.